TrustMark, the Government Endorsed Quality Scheme, is an enhanced consumer protection quality mark for domestic retrofit. As a TrustMark registered business, we are committed to working in line with the TrustMark Framework Operating Requirements, Code of Conduct and Customer Charter.
Whole house retrofit delivered by TrustMark Registered Businesses will meet all current requirements and government endorsed standards to make properties more liveable and comfortable to the people who live in them.
You can confirm our teams credentials on the TrustMark website: www.trustmark.org.uk
After any improvements have been installed, we will ask for your feedback on the overall process and how the changes made have met your intended outcomes. If you are not satisfied with the performance of the improvements, further investigation will be carried out. This may require collecting additional data about the building and its performance for the purposes of monitoring and evaluation.
THE END TO END PROCESS:
- A whole house assessment of the property will be completed by qualified Retrofit Assessor
- This assessment is passed to a dedicated, accredited Retrofit Co-ordinator
- The Retrofit Co-ordinator will produce an Improvement Option Evaluation tailored to your home, setting out installation costs and expected energy savings
- You confirm the improvements to be made to your home and agree any financial contribution
- Your Retrofit Co-ordinator appoints a TrustMark registered installer(s) and provides you with information ahead of the installation taking place
- The improvements are installed, tested and commissioned
- Your Retrofit Co-ordinator completes a handover with you, providing all relevant documents, manuals and guarantees. All improvements are covered by a minimum 2-year guarantee with financial protection (25 years for wall insulation improvements)
- You receive a monitoring questionnaire to record your satisfaction with the process